How your order gets to you
Delivery & collection
We offer collection and UK delivery options for CuddleCrew orders. You'll see the available methods, prices and estimated delivery details during checkout.
Start shoppingCollection
You can choose to collect your order directly from CuddleCrew. Collection details, including where and when your order can be collected, will be provided once your order is ready.
Postage
We offer standard and express UK delivery. The delivery cost is calculated at checkout based on your order and chosen delivery method. Any applicable free delivery will be applied automatically.
Dispatch times
Many CuddleCrew products are handmade, so dispatch times can vary depending on whether your items are already in stock or need to be made. We'll keep you updated as your order progresses.
High-value parcels
Higher-value orders may be sent using a tracked or signed-for delivery service to help make sure your parcel arrives safely.
Tracking
When tracking is available, your tracking information will be added to your order page once your parcel has been dispatched.
Delivery problems
If your parcel is delayed, damaged or appears to be missing, please contact us with your order details and we'll help investigate the issue.